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Empathy and Emotional Intelligence: The Customer Connectors

Empathy and Emotional Intelligence: The Customer Connectors
February 14, 2024 | 75 minutes

This webinar discusses how to leverage emotional intelligence to meet customer needs, defuse public anger, and disarm demeaning behavior while using active listening to build rapport and bolster the ability to express empathy.

Speaker:
• Cally Ritter, Principal, Positive Ripple Training and Consulting
45.00
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