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On-Demand Product Detail
De-Escalation Strategies for Uncivilized Discourse
June 12, 2023 | 60 minutes
This webinar shares practical tips for de-escalating public anger, including how to maintain composure and use constructive language, how to respond rather than react, and how the timing of communication makes a difference.
Speakers:
• Katie Gilfeather, EAP Professional and Clinician, AllOne Health
• Samantha Perlman, City Councilor, Marlborough (Moderator)
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