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MMA Webinar Series, Fall 2023

 On Oct. 17, the MMA will launch a new, virtual Municipal Leadership Academy to help promote professional development among municipal officials.


The program’s three-part pilot will be led by Cally Ritter, principal of Positive Ripple Training and Consulting, and focus on effective workplace communication.


Sessions will include:

Communication Foundations: Essential Skills for Setting Expectations and Delegating – Tuesday, Oct. 17, 2023, 12:30-1:45 p.m. Completed.

Clear expectations pave the pathway to success. This session will explore how to send and receive messages effectively, including clearly communicating expectations, resetting expectations after communication failures, and best practices for delegation.

Delivering Hard-to-Hear Feedback: A Guide to Giving Feedback That Empowers – Tuesday, Oct. 31, 12:30-1:45 p.m. Completed.

Feedback is essential for learning and development. This session will review three types of feedback (affirmation, coaching, and evaluation), how to shift your mindset and view feedback as empowering, and tools for keeping defenses low and outcomes optimal. 

Embracing Critical Feedback: The Key to Personal and Professional Growth – Wednesday, Nov. 8, 12:30-1:45 p.m. Completed.

It's common to become defensive when critical feedback is offered. This session aims to increase attendees’ abilities to give and receive critical feedback and to leverage feedback to enhance performance and workplace relationships.

The registration fee for each webinar is $45, or you can register for the entire series at a reduced rate of $120. All participants must register individually. You have the option to pay with a credit card or send an invoice to your municipality. Upon registering, you will receive an automated confirmation email. This email will not contain the Zoom access information. Attendees will be sent the Zoom information once registration closes at noon the day before each webinar in the series.


All requests for cancellation must be received via email at least one week in advance to receive a refund. Please note that your registration fee also provides access to the on-demand recording in the MMA’s On-Demand Webinar Library, which will launch in October.


For more information, contact MMA Education and Training Coordinator Lily Rancatore at [email protected].


Redistribution of the webinar’s Zoom link other than the purchaser is not permitted. Attendees without documentation of registration will be removed. Thank you for your cooperation.


Checks Payable

Please make checks payable to: 

Massachusetts Municipal Association

3 Center Plaza

Suite 610 

Boston, MA 02108

10/17/2023 12:30 PM - 11/8/2023 1:45 PM
Eastern Daylight Time

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